Terms of Service

“Ziplined,” “we,” “us,” or “our” means Ahmed Ufuk Serce and Yusuf Kuru, individuals doing business as “Ziplined.” We may later assign these Terms and/or our rights/obligations to a successor entity (for example, a future LLC) as permitted by law and your applicable agreements.

By accessing or using the Site or Platform, you agree to be bound by these Terms. If you do not agree, do not use the Site or Platform.

You must be at least 18 years old and able to form a binding contract to use the Site/Platform.

4.1 Account Creation

Certain features require an account. You agree to provide accurate, current information and keep it updated.

4.2 Security

You are responsible for maintaining the confidentiality of credentials and for all activity under your account. Notify us promptly of any suspected unauthorized access.

4.3 Access Controls

We may require multi-factor authentication, enforce access limitations, and disable accounts we reasonably believe are compromised.

You agree not to (and not to allow any third party to):

• Use the Site/Platform for unlawful, deceptive, discriminatory, harmful, or abusive purposes.
• Attempt to probe, scan, or test vulnerabilities; bypass access controls; reverse engineer; scrape; interfere with performance; or introduce malware.
• Upload or transmit content that infringes intellectual property, privacy, or publicity rights.
• Use the Platform to collect sensitive personal data (medical information, SSNs, bank or payment card numbers, etc.) unless you have independently ensured lawful compliance and safeguards.
• Use the Site/Platform in a way that creates security, legal, carrier/provider enforcement, or reputational risk to Ziplined or our vendors.

6.1 Electronic Communications

You consent to receive communications from us electronically (email, portal notifications, SMS where enabled).

6.2 Support Channels

Support may be handled through the Site, portal, or other channels we specify.

7.1 Service Agreements Control

Fees, billing, cancellation, suspension, refunds, and deliverables for paid services are governed by your Service Agreement(s).

7.2 Third-Party Fees

Your Service Agreement may require you to pay third-party fees (e.g., domains, plugins, carriers, SMS tools). You are responsible for those costs unless explicitly included in writing.

7.3 Nonpayment

We may suspend or restrict access for nonpayment or chargebacks, consistent with your Service Agreement(s).

If you are a business user/client using Ziplined services, you are solely responsible for:

• The accuracy, legality, and rights to any information/content you provide or request to publish or use (logos, text, photos, reviews, trademarks, scripts, FAQs).
• Maintaining needed third-party access (domains, hosting permissions, calendars, CRMs, phone numbers, routing endpoints).
• Ensuring your staff availability and routing endpoints are monitored and reflect real availability.
• Compliance with all applicable laws and regulations relevant to your business and your use of our services.

If you use any AI-driven features (including an AI receptionist), you acknowledge and agree:

9.1 Output Variability

AI outputs may vary and may be inaccurate or incomplete depending on context, your approved information, caller behavior, and system conditions.

9.2 No Emergency Use

AI tools are not a replacement for emergency services and are not intended to handle emergencies. You must maintain backup processes.

9.3 Client-Directed Communications

Calls/texts and communications made through AI tools are conducted on your behalf and under your direction. You are the initiator/sender/caller for compliance purposes where applicable.

9.4 Compliance Obligations

You are responsible for providing required disclosures and obtaining required consents (for example, call recording consent, AI disclosures, texting consent, opt-out language) and for complying with carrier/provider requirements (including registration requirements where applicable).

9.5 Prohibited Data

Do not instruct AI tools to collect sensitive personal data unless you have independently ensured compliance and safeguards.

10.1 Our IP

The Site/Platform, including software, workflows, templates, prompts, configurations, and underlying technology, are owned by Ziplined or its licensors and protected by IP laws.

10.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site/Platform for your internal business purposes.

10.3 Restrictions

You may not copy, resell, sublicense, create derivative works of, or reverse engineer the Site/Platform except where prohibited by law.

10.4 Feedback

If you provide suggestions or feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction.

11.1 You Own Your Content

As between you and us, you retain ownership of content you submit (“User Content”).

11.2 License to Operate

You grant Ziplined a worldwide, non-exclusive license to host, use, transmit, process, and display User Content to provide, maintain, secure, support, and improve the Site/Platform and related services, including through third-party vendors/subprocessors as needed.

11.3 De-Identified Analytics

We may create and use aggregated and de-identified analytics that do not identify you or individual end users/callers.

The Site/Platform may rely on third-party services (hosting, carriers, analytics, payment processors, registrars). We do not control them and do not guarantee uninterrupted availability, deliverability, or performance.

13.1 We May Suspend

We may suspend or restrict access if we reasonably believe: (a) you violated these Terms; (b) you create security/legal/reputational risk; or (c) to protect the Site/Platform or others.

13.2 Termination

We may terminate access in our discretion where permitted by law. Paid services termination is governed by the relevant Service Agreement.

To the maximum extent permitted by law, the Site/Platform is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and that the Site/Platform will be uninterrupted, error-free, or completely secure.

You agree to defend, indemnify, and hold harmless Ziplined and its owners, contractors, vendors, and suppliers from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of the Site/Platform;
• Your User Content (including infringement/privacy/publicity claims);
• Your violation of these Terms; or
• Your failure to comply with applicable laws, rules, or regulations.

17.1 Governing Law

California law governs these Terms.

17.2 Informal Resolution First

Before arbitration, the complaining party must send a written notice describing the dispute and requested relief. The parties will attempt good-faith resolution for 30 days.

17.3 Binding Arbitration

If unresolved, any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with seat/venue in San Diego County, California, unless a remote proceeding is agreed. One (1) arbitrator.

17.4 Small Claims; Injunctive Relief

Either party may bring an individual claim in small claims court if it qualifies. Either party may seek injunctive relief to prevent misuse of IP, breach of confidentiality, or unauthorized access/interference with systems.

17.5 Class Action Waiver

You and Ziplined agree to bring disputes only in an individual capacity and not as a class, collective, consolidated, or representative action, to the maximum extent permitted by law.

We may update these Terms from time to time. Changes are effective when posted with an updated “Last Updated” date. Continued use after changes means you accept the updated Terms.

• Entire Agreement. These Terms (and any referenced policies) are the entire agreement regarding Site/Platform use, except that Service Agreements control for paid services.
• Severability. If any provision is unenforceable, the remainder remains in effect.
• No Waiver. Failure to enforce is not a waiver.
• Assignment. We may assign these Terms. You may not assign without our written consent.
• Force Majeure. We are not liable for delays or failures caused by events beyond reasonable control.

Questions? Contact us:

Email: info@ziplined.net